U.S. Headquarters
8000 Towers Crescent Dr. #1350 Vienna, VA 22182
General Inquires
703-903-6992
Support
VAST Federal provides dedicated support for federal customers with a few key differences:
Isolated Tickets: Federal support tickets are handled separately from all other customers
US-Based Staff Only: Only U.S.-based support engineers can access and work on federal cases
Same SLAs and Processes: We follow the same response times and procedures as with all customers
Dark Site Support: We support environments without outbound connectivity and offer alternative ways to collect logs and troubleshoot
This ensures secure, compliant, and reliable support for Federal environments.
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